Process Consultants for SaaS & software companies.

Software companies document their code and almost nothing else. Onboarding a customer, escalating a support ticket, running a release, handing off between product and success — these live in Slack threads and the heads of the first ten employees. It works until headcount doubles, and then every new hire costs a senior person a month of interruptions.

Process work in SaaS looks different from traditional industries: the tooling is already there (you're drowning in it), so the consultant's job is less "introduce software" and more "decide where truth lives". A typical engagement maps the customer lifecycle first — trial, onboarding, activation, renewal, churn-save — because that's where undocumented process burns revenue directly. Engineering rituals usually come last; they're often the healthiest processes in the building even when they're undocumented.

The consultants below have systemised software and technology companies and cleared our verification.

Common questions.